Reference

How ko222 Handles Your Personal Information

Your account data, wallet details and browsing activity on ko222 are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access to this platform depends on your local law and eligible regions in Bangladesh.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and device data clarityYour right to request changes
ko222 How ko222 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, reach our support team directly. We aim to respond to data-related requests within a reasonable window. Use any of the three channels below to raise a privacy question or request a data review.

Team online

Live Chat

Start a live chat session from any page on ko222. Describe your data request and our team will log it, confirm receipt and follow up with the outcome.

Email Support

Send your data request by email with your registered account details. We use your account email to verify identity before processing any privacy-related change.

Account Help Centre

Navigate to the Help section inside your account dashboard. Submit a support ticket specifically tagged as a data or privacy request for direct routing.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply layered security practices to your account data — from the moment you log in to the moment a withdrawal clears to your bKash or Nagad wallet. Below are the four areas we take seriously on every account.

Cookie Usage

We use cookies to keep your session active, remember your lobby preferences and measure which pages you visit. You can adjust cookie permissions through your browser settings at any time.

Account Security

Login attempts trigger an OTP verification step to your registered phone number. If we detect an unfamiliar device or IP address, your session is flagged for re-authentication before any wallet action proceeds.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. Once the retention period ends, data is deleted from active systems.

Third-Party Processors

When a bKash, Nagad or Rocket transaction is processed, your payment reference passes to the relevant processor. We contractually require those processors to handle that data securely and not use it beyond the transaction.

Your Privacy Policy Questions, Answered

These are the questions we hear most often about how ko222 manages personal data, account information and wallet privacy. If yours is not here, our support team handles specific data requests directly.

We collect your name, phone number, email and chosen payment method — bKash, Nagad or Rocket. Device and session data is also logged to secure your account against unauthorised access.

We share only what is necessary with payment processors to complete your transactions. We do not sell your personal data to external marketers or unrelated third parties under any circumstances.

Submit a data access request through live chat, email or the Help section in your account dashboard. We verify your identity via your registered account email before releasing any personal data details.

Yes. Contact our support team with a deletion request. We process it in line with applicable local regulation — some records may be retained for a required period before full deletion is completed.

We record only transaction references and amounts — never your mobile wallet PIN or full credentials. Payment data passed to processors is covered by contractual security obligations on their end.

We use cookies to maintain your session and track lobby activity for performance purposes. You can manage or block cookies through your browser settings; some features may behave differently if cookies are disabled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.